Think YES? How to deliver transformational change in relationships between staff, managers and local people

What would you do if the head of your organisation suddenly told you to change your working practice and ‘Think Yes’ in everything you do? Well, that's precisely what happened to housing officers working for Glasgow Housing Association (GHA) when their new chief executive piloted an approach to leadership that fundamentally altered relationships between staff, their managers and their tenant and resident customers. 

In this blog Claire Bynner and Ken Gibb describe the experiences and impact of this leadership programme from the point of view of staff at GHA, who shared the story of Think Yes at a What Works Scotland Roundtable event at Glasgow University on 15th June.

Jim Mather reviews The Whitehall Effect by John Seddon, an uncompromising account of Whitehall’s effect on our public services.

In this blog former Scottish Government minister Jim Mather reviews John Seddon's latest book The Whitehall Effect: How Whitehall became the enemy of great public services and what we can do about it. It addresses themes central to the goals of What Works Scotland and builds on earlier work that has already influenced the emergence of a new Scottish model of development and delivery.